Success is a Habit

 
 

I spend a lot of my time in dental offices helping teams develop and implement strategies to take their practices to the next level. Many times, if a practice isn’t succeeding, when we go back to evaluate what isn’t working, I find it has to do with habits. The best strategy can make perfect sense on paper, but when you get back to the routine of your normal environment, many teams find themselves going into autopilot.  I teach teams to focus on their habits - particularly on ways to create and implement new habits to support their new strategies. When you’re doing this, I recommend that you don't create too many new habits all at once. And, if you think about it, one habit repeated over and over again over time can have massive results.

Consider something as simple as creating a habit to support a goal of exercising every day. There are a lot of things that we can do to turn that goal into a habit. If you work out in the morning, one simple reminder you could create is to put your workout clothes on the floor by your bed so that when your feet hit the floor in the morning, you’re reminded not to go to the coffee pot on autopilot, or read the paper or watch the news. Instead, it's a reminder that you want to start exercising. These tricks help integrate this new habit into your routine. Look at the ripple effect that one new habit will have over a month, a year, 10 years and the rest of your life.

The same is true for the habits in your practice. Whether you want to improve your patient hand-off or integrate new verbal skills, or implement a new technique or improve patient greetings, find a way to make it a habit and the benefit will be tremendous. When I was working in a dental practice several years ago, I went through training with a practice management consultant. We learned some pretty neat verbal skills that I thought would be very helpful for me

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in my day to day work. As much as I thought they would help me, I found that I was struggling to integrate these new skills. I would hang up with a patient and say, “Darn, that verbal skill we learned would have been perfect in that situation.” But, I was on autopilot. To create a reminder I made cheat sheets with the scripting that I wanted to use and put it right on my computer monitor. That triggered a habit and, eventually, the new scripting is what I used on autopilot. Once I had that verbal skill down then I could make room for a new habit.

It’s really important as a practice that not only do you come up with a strategy for growth or for success, but you also come up with a strategy on how to make it a habit.