dental teams — KP Consulting — Kristin Pelletier

Do You Avoid Confrontation?

Do you avoid confrontation? Confrontation is the number one thing I see holding doctors back from holding their team accountable. It’s scary and very uncomfortable and so sometimes the default is to just avoid it altogether.

Video TipsKristin PelletierApril 16, 2019Communication, Dental Consulting, dental office management, dental practice success, dental teams, KP Consulting, team management

One Thing Successful Practices Have in Common

I am fortunate to have the opportunity to work with some high performing teams who have created amazing results for their practices. As I reflected on my experience with these teams over the past 12 months, I found myself asking: “What is the one thing that is the difference between a team that creates extraordinary results compared to a practice that may be getting average results?”

Dental Practice Manage..., Leadership, Video TipsKristin PelletierAugust 31, 2015dental coaching, dental consultant, Dental Consulting, dental management, dental management consulting, dental office management, dental practice consulting, dental practice management, dental team training, dental teams, KP Consulting, Kristin Pelletier, successful practice

Are Write-Off's Eating Your Profit?

While working with clients, I’ve noticed several mistakes being made while posting insurance checks. I know this is easy to do because the EOB’s are becoming more and more difficult to interpret what needs to be written off.

Top 3 Benchmarks to Monitor in Your Practice

I was recently asked on Facebook what benchmarks should you be monitoring in your practice.

I have written an e-book on this topic entitled “10 Key Practice Benchmarks You Should Be Monitoring”. There is a link at the bottom of this blog for you to download a complimentary copy of this book.

Give Them More Than They Expect

I just started working with a new client, Dr. Sarah Wilmer. I was so impressed when I went to her office and saw a sign posted on her desk that read:

Give them more than they expect.
Give them more than they pay for.
Give them more than they have ever gotten from any other dental office.

Abandon the Sinking Ship Employee

I have doctors ask me all the time how they should handle an employee with a negative attitude.

The first thing I want to say to this is, having a negative employee costs you more money than you even realize. Negative energy will cause a ripple effect whether with your patients or other team members. It’s important to address this head on, however it can be difficult to know what to say to them because it’s really just that they are bringing a negative energy or vibe to the table.

The Secret to Getting What You Want

When I was a teenager, my dad gave me the gift of sending me to a Zig Ziglar seminar. It was one of the most inspiring experiences of my entire life .As a teenager my biggest take away from this seminar was, “The fastest way to get what you want in life is to help enough other people get what they want”. That was so powerful and profound to me that I live my life that way and it is what inspired me to do what I do for my career.

Dental Practice Manage..., Video TipsKristin PelletierJune 8, 2015dental coaching, dental consultant, Dental Consulting, dental management consulting, dental practice consulting, dental practice management, dental practice profitability, dental practice tips, dental success, dental teams, dentistry, getting what you want, KP Consulting, Kristin Pelletier

Handling the Insurance Objection

There is one question that can kill the entire case presentation - “Will my insurance cover this?” Many offices get off track when the patient asks this question. Instead of following through with treatment recommendations or finding out if there are other objections, they pass the patient to another team member to talk about insurance.

Video TipsKristin PelletierJune 23, 2014case acceptance, dental coaching, dental insurance, dental practice management, dental practice success, dental teams, patient communication, risks of not getting treatment

The Secret to Ensuring Successful Team Member Transitions

It is essential for systems and protocols to be in place in a dental practice so that team transitions can occur smoothly without interrupting the flow of the practice. People come and go, but having solid systems can prevent a huge disruption when team members change. Additionally, the learning curve for someone new is simplified when systems and processes are well documented.

Dental Practice Manage..., Video TipsKristin PelletierJune 10, 2014dental coaching, dental practice management, dental teams, staffing

Are Your Patients Receiving the Attention They Deserve?

As the leader of your practice, it’s up to the doctors to set the expectation concerning acceptable cell phone use in the dental practice. It is my personal belief that they are a distraction to productivity, and have the potential to keep your team from giving patients the full attention they deserve when they are in your office.

Dental Practice Manage..., Video TipsKristin PelletierMay 27, 2014dental coaching, dental practice management, dental practice success, dental teams, patient appreciation

How to find the hidden potential in each day

Many dental practices have a regular morning meeting, sometimes called a “morning huddle,” so they can review the day’s schedule and make sure everyone is on the same page. While it is important to review the schedule and prepare for the day, many practices miss the opportunity to really excel by not looking for hidden potential.

Dental Practice Manage..., Video TipsKristin PelletierApril 29, 2014dental coaching, dental practice management, dental practice success, dental team meetings, dental teams, Exceeding patient expectations, patient appreciation, patient communication, productive dental meetings

Do you want to increase case acceptance on treatment not covered by insurance?

Is your belief system concerning treatment recommendations for procedures that are not covered by insurance impacting your case acceptance?

Recently, I visited an office who said they believe that fluoride is beneficial for adults as well as children. Yet, their case acceptance for adult fluoride was almost non-existent.

Dental Practice Manage..., Video TipsKristin PelletierApril 15, 2014case acceptance, dental coaching, dental insurance, dental practice success, dental teams, patient communication

Is your practice being undermined by your team members?

There are three types of team members, and each has a profound impact on the overall success of your practice.

Dental Practice Manage..., Video TipsKristin PelletierFebruary 18, 2014dental coaching, dental practice management, dental practice success, dental teams, staffing

Time to be successful

How you use your time is a key component in creating a successful dental practice. It’s not enough to just fill your schedule with patients – you need to also carve out time for business development. This is a critical step in reaching your goals and the level of success that you want for your dental practice.

Dental Practice Manage..., Video TipsKristin PelletierJanuary 21, 2014dental coaching, dental practice management, dental practice success, dental teams, goal-setting, practice profitability

Success is a Habit

I spend a lot of my time in dental offices helping teams develop and implement strategies to take their practices to the next level. Many times, if a practice isn’t succeeding, when we go back to evaluate what isn’t working, I find it has to do with habits.

Dental Practice Manage..., Video TipsKristin PelletierNovember 26, 2013creating habits, dental practice management, dental practice success, dental teams

Insurance-Driven Patients in the Dental Practice

Insurance-driven patients is a phrase that I hear a lot when I’m talking to practices about the challenges that they have with getting patients to accept recommended treatment. I want to focus today on the question: "Why are our patients so insurance-driven?" I sometimes find that patients learn that from the practice. Here's what I mean by that.

Dental Practice Manage..., Video TipsKristin PelletierSeptember 17, 2013dental coaching, dental insurance, dental practice management, dental teams, insurance driven patients

How to Set Production Goals

Today's video tip describes how to set your practice production goals. Many clients ask me: “How do I know what numbers to use for my daily, weekly or monthly production goals?” I help them determine this by looking at three things:

Dental Practice Manage..., Video TipsKristin PelletierAugust 20, 2013dental coaching, dental practice management, dental teams, production goals

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