How Long Should You Schedule for a Hygiene Appointment?
A question I get asked often is, "How long should I schedule for a hygiene appointment?".
Many practices have too much time scheduled, which makes it hard to be profitable, while others are on the opposite side of the spectrum not allowing enough time to do all the things that create more practice opportunities. There are some easy ways to determine if you need more time in your hygiene appointments and I would like to share them with you.
The three indicators you need to add more time to hygiene visits are:
1. Are you rushing the important diagnostic information gathering at the beginning and end of the appointment?
For example: You have time for bitewings but not time for the intraoral camera, or you have time to perio chart but not time for visual aids to allow the patient to be a
part of the process.
2. You don't have time to speak the value of what you're doing to the patient.
An example of this is doing an oral cancer screening but the patient isn't aware this service is happening. Dialogue with your patient can really create value.
3. You feel rushed when you are talking about treatment.
Just because you have time to speak it to the patient, doesn't mean they have time to understand or process it enough to be comfortable making a treatment decision.
You could be missing big opportunites to increase case acceptance and practice value if you cut time during the appointment.
Test your practice! Meet with your hygiene team and create an ideal appointment list. List everything you would include in the "perfect" appointment. After you have this list, put a time beside each item and see how your practice is doing in this area! This is a great indicator of where you may need to make some adjustments.
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After you have done this exercise, I encourage you to reply in the comments below and share what you learned from it.
Don't miss opportunities to increase patient awareness!