Keeping Patients Active in Your Practice
Dentists are spending a lot of time and money on patient attraction and marketing. Without a way to keep patients active in their practice most of these dollars are bringing people in one door and out the back. There is a solution to this problem.
The first step is to look at your current patients to see how effective your team is at keeping patients active in your practice.
Secondly, establish a consistent protocol for communicating with your patients to keep them active in your practice. This may include:
Determining the interval you would like to communicate with them
Identifying the mix of communication methods you want to use (electronically - text, email, snail mail or phone)
Lastly, make this continuing care protocol a PRIORITY and ensure that patients are not falling through the cracks.
If you would like help establishing a consistent protocol for your practice, contact me at solutions@kristinpelletier.com to set up a complimentary consultation.