We Made a Mistake

We all make mistakes as business owners. It’s how we handle those mistakes after the fact that really makes a difference in it turning into something negative or an opportunity for growth.
 

When you make a mistake with a patient or team member:
 

• Own it.

• Apologize.

• Be sincere.

• Don't make any excuses.

• Just say, “I'm so sorry this happened.”

• Ask, “How can I make this right?”
   

I know that if I make a mistake in my own business, one of the things that I do if I'm not careful is I tend to beat myself up over it.
 

I can easily allow that negativity to cloud my learning experience from how I could do it better the next time. If you make a mistake, just stay focused on owning it and asking your patient or your team member, “How can I make it right?”
 

Learn from that and move forward. Moving forward will allow you to focus on the future and grow and learn from that mistake.