Posts tagged gratitude
Get to the Core

Doctors: Have you ever struggled over whether you should keep a team member or let them go?

I know this is hard and so many of my clients have had this struggle in their practices. I've had this struggle in my own business.

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You Know What They Say About Assuming

Today I want to talk to you about making assumptions about your patients. One of the things I learned as a Treatment Coordinator, was that it was really hurtful to the patient if I brought my own assumptions about them into the conversation about treatment that was needed.

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Smell the Roses

I work with some very high-performing dentists and one of the things that I have to remind them, is:

  • Slow down.

  • Acknowledge how far they've come.

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