Today I want to talk to you about making assumptions about your patients. One of the things I learned as a Treatment Coordinator, was that it was really hurtful to the patient if I brought my own assumptions about them into the conversation about treatment that was needed.
I'm going to give you a tip today that will help set the expectation for your new patients and create value for what you're offering in your practice from the very beginning.
If you do, I encourage you to talk to your team about this, because it's something that can really create division and ultimately hurt your bottom line.
When doctors share with me what their stressors are, sometimes it’s the little things causing them the biggest amount of stress. They have allowed them to build up to create a lot of frustration.
When I started my business over 10 years ago, my initial thought was that practices just needed help with systems. Systems would help practices reach the level of success they were shooting for and it was really just that simple.
Do you know how to answer the dreaded question, “Do you take my insurance?”
I have several offices that have asked me how to answer the question, “Do you accept my insurance?” when a new patient calls. This can cause anxiety for a practice, especially if they’re out-of-network with that
I think it's human nature to want to avoid conflict, and one of the ways that I see people avoid conflict, and I even catch myself doing this, is to pretend not to notice things in your business.
Doctors, do you struggle with carving out time to work on your business? When you're the primary income generator in your practice, it's hard to carve out time to do the things that will move your business forward.
Have you ever wondered why patients are leaving your practice and seeking dental care elsewhere? These points may seem very simple, but they’re so true. Here are the Top 3 Reasons Patients Are Leaving Your Practice:
I love the quote, “You either have excuses or you have results,” because it reminds me to focus on what I can do and what areas of opportunity there are to tap into.
I work with so many dentists who are running a business, raising a family and they have so many things on their plate that they are trying to manage while still achieving their goals and growing their practices.
Merry Christmas to everyone! 2017 has been an exciting year and It’s been great to see my clients grow their businesses into practices they love and so much more is still to come!
Doctors, if you're in private practice chances are you feel alone with no one to vent to if you have frustrations.
I've talked to doctors who have fallen into the trap of venting to team members about other team members and this can be very damaging not only to your team, but to your credibility as a leader.
