Doctors: I want to talk to you today about something that I know has affected most of my clients and dentists I talk to, at least some point in their career.
I work with so many dentists who are running a business, raising a family and they have so many things on their plate that they are trying to manage while still achieving their goals and growing their practices.
Today I want to talk to you about making assumptions about your patients. One of the things I learned as a Treatment Coordinator, was that it was really hurtful to the patient if I brought my own assumptions about them into the conversation about treatment that was needed.
I love the quote, “You either have excuses or you have results,” because it reminds me to focus on what I can do and what areas of opportunity there are to tap into.
I love the quote by Simon Sinek, "People don't buy what you do, they buy why you do it."
I think that's so important for dental practices to realize. Patients aren't buying root canals and crowns and cleanings from your practice. They are purchasing your belief behind recommending those things.
Doctors, if you're in private practice chances are you feel alone with no one to vent to if you have frustrations.
I've talked to doctors who have fallen into the trap of venting to team members about other team members and this can be very damaging not only to your team, but to your credibility as a leader.
Have you ever wondered why patients are leaving your practice and seeking dental care elsewhere? These points may seem very simple, but they’re so true. Here are the Top 3 Reasons Patients Are Leaving Your Practice.
Today I want to share a tip on how to keep your insurance claims paid in a timely manner. There are so many things to focus on at the front desk and waiting to get paid from insurance companies should not be one of them.
When I started my business almost 9 years ago, my initial thought was that practices just needed help with systems. Systems would help practices reach the level of success they were shooting for and it was really just that simple.
I was in an office recently and they wanted to test the waters with having patients pre-pay before their appointment date. This is something that they had a lot of anxiety around because they weren’t sure how patients would respond to this change.
Do you know how to answer the dreaded question, “Do you take my insurance?”
I have several offices that have asked me how to answer the question, “Do you accept my insurance?” when a new patient calls. This can cause anxiety for a practice, especially if they’re out-of-network with that particular insurance company.
When doctors share with me what their stressors are, sometimes it’s the little things causing them the biggest amount of stress. They have allowed them to build up to create a lot of frustration.
Often when I start working with a new client, some of the initial steps the doctor takes to reach the next level in their practice can feel at first like it’s creating a little bit of chaos in the practice.
Does your dental team need help with the ever-changing world of dental insurance? I was recently asked to give an expert interview with Jennifer Schultz of Insurance Navigator.
