Posts tagged dental staff
Are Write-Off's Eating Your Profit?
Are Write-Off's Eating Your Profit?

While working with clients, I’ve noticed several mistakes being made while posting insurance checks. I know this is easy to do because the EOB’s are becoming more and more difficult to interpret what needs to be written off.

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Insurance, Video TipsKristin Pelletierdental coaching, dental consultant, Dental Consulting, dental insurance, dental management consulting, dental office manager, dental ppo, dental practice consulting, dental practice management, dental practice profitability, dental practice tips, dental staff, dental success, dental team training, dental teams, dentistry, insurance adjustments, KP Consulting, Kristin Pelletier, practice growth
Top 3 Benchmarks to Monitor in Your Practice
Top 3 Benchmarks to Monitor in Your Practice

I was recently asked on Facebook what benchmarks should you be monitoring in your practice.

I have written an e-book on this topic entitled “10 Key Practice Benchmarks You Should Be Monitoring”. There is a link at the bottom of this blog for you to download a complimentary copy of this book.

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Dental Practice Manage..., Video TipsKristin Pelletierdental benchmarks, dental coaching, dental consultant, Dental Consulting, dental management consulting, dental office manager, dental practice consulting, dental practice management, dental practice profitability, dental practice tips, dental staff, dental success, dental team training, dental teams, dentistry, KP Consulting, Kristin Pelletier, practice growth
Give Them More Than They Expect
Give Them More Than They Expect

I just started working with a new client, Dr. Sarah Wilmer. I was so impressed when I went to her office and saw a sign posted on her desk that read:

Give them more than they expect.
Give them more than they pay for.
Give them more than they have ever gotten from any other dental office.

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Dental Practice Manage..., Video TipsKristin Pelletiercustomer service, dental coaching, dental consultant, Dental Consulting, dental management consulting, dental office manager, dental practice consulting, dental practice management, dental practice profitability, dental practice tips, dental staff, dental success, dental team training, dental teams, dentistry, give them more than they expect, KP Consulting, Kristin Pelletier, practice growth
Abandon the Sinking Ship Employee
Abandon the Sinking Ship Employee

I have doctors ask me all the time how they should handle an employee with a negative attitude.

The first thing I want to say to this is, having a negative employee costs you more money than you even realize. Negative energy will cause a ripple effect whether with your patients or other team members. It’s important to address this head on, however it can be difficult to know what to say to them because it’s really just that they are bringing a negative energy or vibe to the table.

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Dental Practice Manage..., Video TipsKristin Pelletierdental coaching, dental consultant, Dental Consulting, dental management consulting, dental office manager, dental practice consulting, dental practice management, dental practice profitability, dental practice tips, dental staff, dental success, dental team training, dental teams, dentistry, KP Consulting, Kristin Pelletier, negative energy, positive energy, practice growth