Today's tips are about your morning meeting or morning huddle. The morning huddle is such an important meeting in preparation for the day, yet many practices have fallen flat in this area.
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While working with clients, I’ve noticed several mistakes being made while posting insurance checks. I know this is easy to do because the EOB’s are becoming more and more difficult to interpret what needs to be written off.
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This is an encore presentation of one of my most popular video tips. It highlights how your practice values can impact the success of case acceptance for procedures not covered by insurance. I hope you enjoy this valuable tip.
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One of the biggest barriers to higher case acceptance is insurance-driven patients. In many practices patients may actually be learning that behavior from their dental provider.
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There is one question that can kill the entire case presentation - “Will my insurance cover this?” Many offices get off track when the patient asks this question. Instead of following through with treatment recommendations or finding out if there are other objections, they pass the patient to another team member to talk about insurance.
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Is your belief system concerning treatment recommendations for procedures that are not covered by insurance impacting your case acceptance?
Recently, I visited an office who said they believe that fluoride is beneficial for adults as well as children. Yet, their case acceptance for adult fluoride was almost non-existent.
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As we approach the end of 2013, it’s time to think about ways to finish the year strong. One way to do that is to encourage your patients to use their dental benefits before the new dental plan year begins. Many of your patients may not know that unused dental benefits are forfeited at the end of the calendar year. What better way to get patients to schedule appointments for annual cleanings, as well as to schedule needed work, than by reminding them that they have insurance benefits to use?
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Insurance-driven patients is a phrase that I hear a lot when I’m talking to practices about the challenges that they have with getting patients to accept recommended treatment. I want to focus today on the question: "Why are our patients so insurance-driven?" I sometimes find that patients learn that from the practice. Here's what I mean by that.
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