patient communication — KP Consulting

Patient Awareness is the Key to Case Acceptance

Have you ever had a new patient who was shocked by the amount of treatment you presented after your initial exam? I see this happen a lot in offices where a new patient - sometimes one who has been under another dentist’s care - has a lot of treatment needs.

Video TipsKristin PelletierAugust 19, 2014case acceptance, dental coaching, dental practice management, dental practice success, patient communication, presenting treatment plans, risks of not getting treatment

Transforming the Insurance-Driven Patient

One of the biggest barriers to higher case acceptance is insurance-driven patients. In many practices patients may actually be learning that behavior from their dental provider.

Video TipsKristin PelletierAugust 5, 2014case acceptance, dental coaching, dental health, dental insurance, dental practice management, insurance driven patients, patient communication, risks of not getting treatment

Handling the Insurance Objection

There is one question that can kill the entire case presentation - “Will my insurance cover this?” Many offices get off track when the patient asks this question. Instead of following through with treatment recommendations or finding out if there are other objections, they pass the patient to another team member to talk about insurance.

Video TipsKristin PelletierJune 23, 2014case acceptance, dental coaching, dental insurance, dental practice management, dental practice success, dental teams, patient communication, risks of not getting treatment

How to find the hidden potential in each day

Many dental practices have a regular morning meeting, sometimes called a “morning huddle,” so they can review the day’s schedule and make sure everyone is on the same page. While it is important to review the schedule and prepare for the day, many practices miss the opportunity to really excel by not looking for hidden potential.

Dental Practice Manage..., Video TipsKristin PelletierApril 29, 2014dental coaching, dental practice management, dental practice success, dental team meetings, dental teams, Exceeding patient expectations, patient appreciation, patient communication, productive dental meetings

Do you want to increase case acceptance on treatment not covered by insurance?

Is your belief system concerning treatment recommendations for procedures that are not covered by insurance impacting your case acceptance?

Recently, I visited an office who said they believe that fluoride is beneficial for adults as well as children. Yet, their case acceptance for adult fluoride was almost non-existent.

Dental Practice Manage..., Video TipsKristin PelletierApril 15, 2014case acceptance, dental coaching, dental insurance, dental practice success, dental teams, patient communication

Are you making the most of technology in your practice

There are three main areas in your practice that create success: systems, team, and technology. Focusing just on technology, I've noticed that many practices are not taking full advantage of the technology that they have. Two common examples include practice management software and patient communication technology, such as Smile Reminder, Lighthouse, or Patient Activator.

Dental Practice Manage..., Video TipsKristin PelletierMarch 18, 2014dental coaching, dental practice management, dental practice success, dental technology, patient communication, technology training

Keep Your Patients Active In Your Practice

In many of my clients' offices I see various criteria used to determine when to make a patient inactive in the system. Usually these protocols are decided on the fly by team members whose efforts to contact patients have gone unanswered. As a result, they move them to an inactive status to keep their patient list clean. I don’t like a long To Do list, and I’m sure you don’t either.

Dental Practice Manage..., Video TipsKristin PelletierOctober 29, 2013continuing care system, dental practice management, patient communication

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