Doctors: When you see certain patients on your schedule, do you start to feel dread? It may be due to the fact that they’re very demanding or difficult or you just don’t feel like there's a good connection between the two of you.
If you do, I encourage you to talk to your team about this because it's something that can really create division and ultimately hurt your bottom line.
As a business owner, sometimes you get inspired ideas or ideas about things that you want to do in your practice. I think it’s great to have ideas, but I want to caution you about who you share those ideas with.
When doctors share with me what their stressors are, sometimes it’s the little things causing them the biggest amount of stress. They have allowed them to build up to create a lot of frustration.
I think it's human nature to want to avoid conflict, and one of the ways that I see people avoid conflict, and I even catch myself doing this, is to pretend not to notice things in your business.
We all make mistakes as business owners. It’s how we handle those mistakes after the fact that really makes a difference in it turning into something negative or an opportunity for growth.
Doctors, do you struggle with carving out time to work on your business? When you're the primary income generator in your practice, it's hard to carve out time to do the things that will move your business forward.
I'm going to give you a tip today that will help set the expectation for your new patients and create value for what you're offering in your practice from the very beginning.
There are two numbers that you should always give a patient on their new patient phone calls.
Doctors: I want to talk to you today about something that I know has affected most of my clients and dentists I talk to, at least some point in their career.
I work with so many dentists who are running a business, raising a family and they have so many things on their plate that they are trying to manage while still achieving their goals and growing their practices.
I love the quote, “You either have excuses or you have results,” because it reminds me to focus on what I can do and what areas of opportunity there are to tap into.
I love the quote by Simon Sinek, "People don't buy what you do, they buy why you do it."
I think that's so important for dental practices to realize. Patients aren't buying root canals and crowns and cleanings from your practice. They are purchasing your belief behind recommending those things.
Doctors, if you're in private practice chances are you feel alone with no one to vent to if you have frustrations.
I've talked to doctors who have fallen into the trap of venting to team members about other team members and this can be very damaging not only to your team, but to your credibility as a leader.
