Today I want to give you a tip on how to keep your team members motivated:
Show Them Appreciation!
I recommend a book by Gary Chapman entitled, The 5 Languages of Appreciation in the Workplace.
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Dentists tell me all the time they don’t have time for my recommendations that would help grow their business because they are just too busy.
They get stuck at a certain level of success because they get so busy running their business and seeing patients that they have little or no time for business development.
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Today I'd like to share with you how to keep your accounts receivables under control. Lets first look at a benchmark to measure how well you're doing with your accounts receivable:
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A question I get asked often is, "How long should I schedule for a hygiene appointment?".
Many practices have too much time scheduled, which makes it hard to be profitable, while others are on the opposite side of the spectrum not allowing enough time to do all the things that create more practice opportunities.
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I'd like to share an important tip I learned from one of my Rock Star Clients, Dr. Ann Hubbs. She has a rule that her team has embraced and it is called the 5 Foot Rule!
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Do you talk to your patients about benefits?
Not insurance benefits but, instead, the extra value that they receive as a patient in your practice. Many offices provide great value for their patients, but sadly, the patients often have no idea.
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One of the most asked questions is "How can I fix patient cancellations and no shows?".
Many practices that are struggling with last minute cancellations and no shows begin charging a cancellation fee as a first step to correcting this problem. This is one of the biggest mistakes you can make.
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What impression is your patients - either new or existing - getting from your patient service when they come to an appointment?
I have three very simple tips to help make sure your patients feel well cared for before they expereince your clinical care.
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KP Consulting would like to wish you all a very
Merry Christmas and a Happy New Year!
We would like to thank each of you for reading our blog and watching our video tips! We hope you are using them to better your practice.
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Practice Numbers......the statistics or key benchmarks that measure your practice.
Many practices I talk to either aren't looking at these numbers or they are, but aren't sure what to do with that information. I've also found that some dentists are comfortable sharing this information with their team and other are not.
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One of the ways that we help dentists reduce stress, increase profitability and create a practice they love is to talk about the things that our clients are tolerating in their practices. I want to start by sharing with your the definition of tolerate.
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Today's tips are about your morning meeting or morning huddle. The morning huddle is such an important meeting in preparation for the day, yet many practices have fallen flat in this area.
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I am fortunate to have the opportunity this year to work with some high performing teams who have created amazing results for their practices. As I reflected on my experience with these teams over the past 12 months, I found myself asking: “What is the one thing that is the difference between a team that creates extraordinary results compared to a practice that may be getting average results?”
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It is essential for systems and protocols to be in place in a dental practice so that team transitions can occur smoothly without interrupting the flow of the practice. People come and go, but having solid systems can prevent a huge disruption when team members change. Additionally, the learning curve for someone new is simplified when systems and processes are well documented.
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As the leader of your practice, it’s up to the doctors to set the expectation concerning acceptable cell phone use in the dental practice. It is my personal belief that they are a distraction to productivity, and have the potential to keep your team from giving patients the full attention they deserve when they are in your office.
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Dentists are spending a lot of time and money on patient attraction and marketing. Without a way to keep patients active in their practice most of these dollars are bringing people in one door and out the back. There is a solution to this problem.
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Many dental practices have a regular morning meeting, sometimes called a “morning huddle,” so they can review the day’s schedule and make sure everyone is on the same page. While it is important to review the schedule and prepare for the day, many practices miss the opportunity to really excel by not looking for hidden potential.
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Is your belief system concerning treatment recommendations for procedures that are not covered by insurance impacting your case acceptance?
Recently, I visited an office who said they believe that fluoride is beneficial for adults as well as children. Yet, their case acceptance for adult fluoride was almost non-existent.
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The first quarter of 2014 is already behind us - how are you doing with your goals for the year? Many practices wait until the end of the second or even third quarter to take a look at where they are for the year in comparison to their goals. They are missing an important opportunity for an early check in so they can make corrections, take a different direction or add some things that will make it easier to reach their goals.
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There are three main areas in your practice that create success: systems, team, and technology. Focusing just on technology, I've noticed that many practices are not taking full advantage of the technology that they have. Two common examples include practice management software and patient communication technology, such as Smile Reminder, Lighthouse, or Patient Activator.
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