One of the most asked questions is "How can I fix patient cancellations and no shows?".
Many practices that are struggling with last minute cancellations and no shows begin charging a cancellation fee as a first step to correcting this problem. This is one of the biggest mistakes you can make.
Read MoreWhat impression is your patients - either new or existing - getting from your patient service when they come to an appointment?
I have three very simple tips to help make sure your patients feel well cared for before they expereince your clinical care.
Read MoreWe would like to thank each of you for reading our blog and watching our video tips! We hope you are using them to better your practice.
Read MorePractice Numbers......the statistics or key benchmarks that measure your practice.
Many practices I talk to either aren't looking at these numbers or they are, but aren't sure what to do with that information. I've also found that some dentists are comfortable sharing this information with their team and other are not.
Read MoreOne of the ways that we help dentists reduce stress, increase profitability and create a practice they love is to talk about the things that our clients are tolerating in their practices. I want to start by sharing with your the definition of tolerate.
Read MoreToday's tips are about your morning meeting or morning huddle. The morning huddle is such an important meeting in preparation for the day, yet many practices have fallen flat in this area.
Read MoreIt’s so important to take time to really get clear on your goals. Part of that clarity comes from writing them down. I have a very simple but powerful tip on goal setting that I want to share with you.I create a separate index card for each of my goals. I call them goal cards.
Read MoreI am fortunate to have the opportunity this year to work with some high performing teams who have created amazing results for their practices. As I reflected on my experience with these teams over the past 12 months, I found myself asking: “What is the one thing that is the difference between a team that creates extraordinary results compared to a practice that may be getting average results?”
Read MoreHow you use your time is a key component in creating a successful dental practice. It’s not enough to just fill your schedule with patients – you need to also carve out time for business development. This is a critical step in reaching your goals and the level of success that you want for your dental practice.
Read MoreAs we approach my 2014 presentation of Case Acceptance: Getting to 'YES' workshop, I want to play an encore presentation of this video tip from last fall to remind you of how important it is to have an implementation plan for new ideas and strategies.
Read MoreThis is an encore presentation of one of my most popular video tips. It highlights how your practice values can impact the success of case acceptance for procedures not covered by insurance. I hope you enjoy this valuable tip.
Read MoreHave you ever had a new patient who was shocked by the amount of treatment you presented after your initial exam? I see this happen a lot in offices where a new patient - sometimes one who has been under another dentist’s care - has a lot of treatment needs.
Read MoreOne of the biggest barriers to higher case acceptance is insurance-driven patients. In many practices patients may actually be learning that behavior from their dental provider.
Read MorePatients don’t buy a root canal, a crown, or an indirect pulp cap. Instead, they buy dentistry that ensures they’re not waking up with a toothache, or they want to look better or have better self-esteem. People buy things that they want.
Read MoreMost offices that I work with have some form of continuing care system in place to keep their patients active in hygiene. What is often missing is a structured system to keep patients with restorative needs active in the practice. Putting a follow up system in place to track those patients is a critical part of improving your case acceptance process.
Read MoreThere is one question that can kill the entire case presentation - “Will my insurance cover this?” Many offices get off track when the patient asks this question. Instead of following through with treatment recommendations or finding out if there are other objections, they pass the patient to another team member to talk about insurance.
Read MoreIt is essential for systems and protocols to be in place in a dental practice so that team transitions can occur smoothly without interrupting the flow of the practice. People come and go, but having solid systems can prevent a huge disruption when team members change. Additionally, the learning curve for someone new is simplified when systems and processes are well documented.
Read MoreAs the leader of your practice, it’s up to the doctors to set the expectation concerning acceptable cell phone use in the dental practice. It is my personal belief that they are a distraction to productivity, and have the potential to keep your team from giving patients the full attention they deserve when they are in your office.
Read MoreDentists are spending a lot of time and money on patient attraction and marketing. Without a way to keep patients active in their practice most of these dollars are bringing people in one door and out the back. There is a solution to this problem.
Read MoreMany dental practices have a regular morning meeting, sometimes called a “morning huddle,” so they can review the day’s schedule and make sure everyone is on the same page. While it is important to review the schedule and prepare for the day, many practices miss the opportunity to really excel by not looking for hidden potential.
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