KP Consulting — Kristin Pelletier

Are you ready to increase your cash flow today? I want to share with you an easy-to-implement tip to help keep your accounts receivable healthy.

New Level, New Devil

I often have team members ask me, “Kristin, when will we be finished with all of these changes? When will we get past these challenges?”

Are You Giving Away Your Profits?

Are adjustments taking over your practice? Before you can answer this, make sure you’re clear on what an adjustment really is.

Are You Grateful?

Are you grateful? Here is a wonderful reminder of how to be in the moment and celebrate the wins in your life.

Top 3 Reasons Patients Are Leaving Your Practice

Have you ever wondered why patients are leaving your practice and seeking dental care elsewhere? These points may seem very simple, but they’re so true. Here are the Top 3 Reasons Patients Are Leaving Your Practice:

Delegate is Not a Dirty Word

How to Keep Your Patients Focused on Recommended Treatment

Most offices that I work with have some form of continuing care system in place to keep their patients active in hygiene. What is often missing is a structured system to keep patients with restorative needs active in the practice. Putting a follow up system in place to track those patients is a critical part of improving your case acceptance process.

Do You Want to Get Paid?

Today I'd like to share with you how to keep your accounts receivables under control. Lets first look at a benchmark to measure how well you're doing with your accounts receivable:

The Breakdown before the Breakthrough

Often when I start working with a new client, they tell me their practice seems a bit chaotic! I remind them that some of the initial steps that they need to take to reach the next level in their practice can feel like they are creating chaos in the practice.

Are You Asking This Very Important Question?

Lately, I’ve had several clients who've had some really successful months! Some of my clients have even had record-setting months where they have had the highest production month since their practice began. This is so exciting!

Want a Superstar Treatment Coordinator? Try this......

When I worked in a dental practice as a treatment coordinator, one of the things that made me successful is that I was fortunate enough to work for dentists who were excited about the dentistry they were providing to their patients.

The Two Things That Will Make Your Team Meetings Productive

Have you ever had a team meeting where you start with the best intentions to be productive and you end up discussing 100 things and 0 things were resolved?

One Thing Successful Practices Have in Common

I am fortunate to have the opportunity to work with some high performing teams who have created amazing results for their practices. As I reflected on my experience with these teams over the past 12 months, I found myself asking: “What is the one thing that is the difference between a team that creates extraordinary results compared to a practice that may be getting average results?”

Top 3 Benchmarks to Monitor in Your Practice

I was recently asked on Facebook what benchmarks should you be monitoring in your practice.

I have written an e-book on this topic entitled “10 Key Practice Benchmarks You Should Be Monitoring”. There is a link at the bottom of this blog for you to download a complimentary copy of this book.

Give Them More Than They Expect

I just started working with a new client, Dr. Sarah Wilmer. I was so impressed when I went to her office and saw a sign posted on her desk that read:

Give them more than they expect.
Give them more than they pay for.
Give them more than they have ever gotten from any other dental office.

Abandon the Sinking Ship Employee

I have doctors ask me all the time how they should handle an employee with a negative attitude.

The first thing I want to say to this is, having a negative employee costs you more money than you even realize. Negative energy will cause a ripple effect whether with your patients or other team members. It’s important to address this head on, however it can be difficult to know what to say to them because it’s really just that they are bringing a negative energy or vibe to the table.

The Secret to Getting What You Want

When I was a teenager, my dad gave me the gift of sending me to a Zig Ziglar seminar. It was one of the most inspiring experiences of my entire life .As a teenager my biggest take away from this seminar was, “The fastest way to get what you want in life is to help enough other people get what they want”. That was so powerful and profound to me that I live my life that way and it is what inspired me to do what I do for my career.

Repositioning Your Practice for Success

Often when I start working with a new client, they tell me their practice seems a bit chaotic! I remind them that some of the initial steps that they need to take to reach the next level in their practice can feel like they are only creating chaos in the practice.

Are You Fully Implementing What You Know?

I had one of those "Aha" moments recently and I wanted to share with you what I learned from it!

Recently, my team had a great week and we were discussing how much we had accomplished and how many things we were able to mark off our To Do List!

What Are You Pretending Not To Notice?

It was such a beautiful day, I wanted to get outside and reflect on some of the conversations I have had with doctors over the past few weeks. One of the things I’ve noticed is there are things going on that the doctor is almost pretending not to notice.

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