I have doctors ask me all the time how they should handle an employee with a negative attitude.
The first thing I want to say to this is, having a negative employee costs you more money than you even realize. Negative energy will cause a ripple effect whether with your patients or other team members. It’s important to address this head on, however it can be difficult to know what to say to them because it’s really just that they are bringing a negative energy or vibe to the table.
Read MoreWhen I was a teenager, my dad gave me the gift of sending me to a Zig Ziglar seminar. It was one of the most inspiring experiences of my entire life .As a teenager my biggest take away from this seminar was, “The fastest way to get what you want in life is to help enough other people get what they want”. That was so powerful and profound to me that I live my life that way and it is what inspired me to do what I do for my career.
Read MoreOften when I start working with a new client, they tell me their practice seems a bit chaotic! I remind them that some of the initial steps that they need to take to reach the next level in their practice can feel like they are only creating chaos in the practice.
Read MoreI had one of those "Aha" moments recently and I wanted to share with you what I learned from it!
Recently, my team had a great week and we were discussing how much we had accomplished and how many things we were able to mark off our To Do List!
Read MoreIt was such a beautiful day, I wanted to get outside and reflect on some of the conversations I have had with doctors over the past few weeks. One of the things I’ve noticed is there are things going on that the doctor is almost pretending not to notice.
Read MoreToday I want to give you a tip on how to keep your team members motivated:
I recommend a book by Gary Chapman entitled, The 5 Languages of Appreciation in the Workplace.
Read MoreDentists tell me all the time they don’t have time for my recommendations that would help grow their business because they are just too busy.
They get stuck at a certain level of success because they get so busy running their business and seeing patients that they have little or no time for business development.
Read MoreToday I'd like to share with you how to keep your accounts receivables under control. Lets first look at a benchmark to measure how well you're doing with your accounts receivable:
Read MoreA question I get asked often is, "How long should I schedule for a hygiene appointment?".
Many practices have too much time scheduled, which makes it hard to be profitable, while others are on the opposite side of the spectrum not allowing enough time to do all the things that create more practice opportunities.
Read MoreI'd like to share an important tip I learned from one of my Rock Star Clients, Dr. Ann Hubbs. She has a rule that her team has embraced and it is called the 5 Foot Rule!
Read MoreDo you talk to your patients about benefits?
Not insurance benefits but, instead, the extra value that they receive as a patient in your practice. Many offices provide great value for their patients, but sadly, the patients often have no idea.
Read MoreOne of the most asked questions is "How can I fix patient cancellations and no shows?".
Many practices that are struggling with last minute cancellations and no shows begin charging a cancellation fee as a first step to correcting this problem. This is one of the biggest mistakes you can make.
Read MoreWhat impression is your patients - either new or existing - getting from your patient service when they come to an appointment?
I have three very simple tips to help make sure your patients feel well cared for before they expereince your clinical care.
Read MoreWe would like to thank each of you for reading our blog and watching our video tips! We hope you are using them to better your practice.
Read MorePractice Numbers......the statistics or key benchmarks that measure your practice.
Many practices I talk to either aren't looking at these numbers or they are, but aren't sure what to do with that information. I've also found that some dentists are comfortable sharing this information with their team and other are not.
Read MoreOne of the ways that we help dentists reduce stress, increase profitability and create a practice they love is to talk about the things that our clients are tolerating in their practices. I want to start by sharing with your the definition of tolerate.
Read MoreToday's tips are about your morning meeting or morning huddle. The morning huddle is such an important meeting in preparation for the day, yet many practices have fallen flat in this area.
Read MoreIt’s so important to take time to really get clear on your goals. Part of that clarity comes from writing them down. I have a very simple but powerful tip on goal setting that I want to share with you.I create a separate index card for each of my goals. I call them goal cards.
Read MoreI am fortunate to have the opportunity this year to work with some high performing teams who have created amazing results for their practices. As I reflected on my experience with these teams over the past 12 months, I found myself asking: “What is the one thing that is the difference between a team that creates extraordinary results compared to a practice that may be getting average results?”
Read MoreHow you use your time is a key component in creating a successful dental practice. It’s not enough to just fill your schedule with patients – you need to also carve out time for business development. This is a critical step in reaching your goals and the level of success that you want for your dental practice.
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