Today I'd like to share with you how to keep your accounts receivables under control. Lets first look at a benchmark to measure how well you're doing with your accounts receivable:
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Often when I start working with a new client, they tell me their practice seems a bit chaotic! I remind them that some of the initial steps that they need to take to reach the next level in their practice can feel like they are creating chaos in the practice.
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Lately, I’ve had several clients who've had some really successful months! Some of my clients have even had record-setting months where they have had the highest production month since their practice began. This is so exciting!
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When I worked in a dental practice as a treatment coordinator, one of the things that made me successful is that I was fortunate enough to work for dentists who were excited about the dentistry they were providing to their patients.
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I am fortunate to have the opportunity to work with some high performing teams who have created amazing results for their practices. As I reflected on my experience with these teams over the past 12 months, I found myself asking: “What is the one thing that is the difference between a team that creates extraordinary results compared to a practice that may be getting average results?”
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Today's tips are about your morning meeting or morning huddle. The morning huddle is such an important meeting in preparation for the day, yet many practices have fallen flat in this area.
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While working with clients, I’ve noticed several mistakes being made while posting insurance checks. I know this is easy to do because the EOB’s are becoming more and more difficult to interpret what needs to be written off.
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I was recently asked on Facebook what benchmarks should you be monitoring in your practice.
I have written an e-book on this topic entitled “10 Key Practice Benchmarks You Should Be Monitoring”. There is a link at the bottom of this blog for you to download a complimentary copy of this book.
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I just started working with a new client, Dr. Sarah Wilmer. I was so impressed when I went to her office and saw a sign posted on her desk that read:
Give them more than they expect.
Give them more than they pay for.
Give them more than they have ever gotten from any other dental office.
I have doctors ask me all the time how they should handle an employee with a negative attitude.
The first thing I want to say to this is, having a negative employee costs you more money than you even realize. Negative energy will cause a ripple effect whether with your patients or other team members. It’s important to address this head on, however it can be difficult to know what to say to them because it’s really just that they are bringing a negative energy or vibe to the table.
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When I was a teenager, my dad gave me the gift of sending me to a Zig Ziglar seminar. It was one of the most inspiring experiences of my entire life .As a teenager my biggest take away from this seminar was, “The fastest way to get what you want in life is to help enough other people get what they want”. That was so powerful and profound to me that I live my life that way and it is what inspired me to do what I do for my career.
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Often when I start working with a new client, they tell me their practice seems a bit chaotic! I remind them that some of the initial steps that they need to take to reach the next level in their practice can feel like they are only creating chaos in the practice.
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I had one of those "Aha" moments recently and I wanted to share with you what I learned from it!
Recently, my team had a great week and we were discussing how much we had accomplished and how many things we were able to mark off our To Do List!
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It was such a beautiful day, I wanted to get outside and reflect on some of the conversations I have had with doctors over the past few weeks. One of the things I’ve noticed is there are things going on that the doctor is almost pretending not to notice.
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Today I want to give you a tip on how to keep your team members motivated:
Show Them Appreciation!
I recommend a book by Gary Chapman entitled, The 5 Languages of Appreciation in the Workplace.
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Dentists tell me all the time they don’t have time for my recommendations that would help grow their business because they are just too busy.
They get stuck at a certain level of success because they get so busy running their business and seeing patients that they have little or no time for business development.
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Today I'd like to share with you how to keep your accounts receivables under control. Lets first look at a benchmark to measure how well you're doing with your accounts receivable:
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A question I get asked often is, "How long should I schedule for a hygiene appointment?".
Many practices have too much time scheduled, which makes it hard to be profitable, while others are on the opposite side of the spectrum not allowing enough time to do all the things that create more practice opportunities.
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I'd like to share an important tip I learned from one of my Rock Star Clients, Dr. Ann Hubbs. She has a rule that her team has embraced and it is called the 5 Foot Rule!
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Do you talk to your patients about benefits?
Not insurance benefits but, instead, the extra value that they receive as a patient in your practice. Many offices provide great value for their patients, but sadly, the patients often have no idea.
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